BhaadaXpress ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, company details, and identification documents provided during registration and KYC verification.
- Order Information: Pickup/drop locations, shipment details, quantities, vehicle preferences, and order documents (invoices, challans, e-way bills, proof of delivery).
- Location Data: Real-time GPS location data for vehicle tracking purposes when the app is in use.
- Device Information: Device type, operating system, unique device identifiers, and crash reports for improving app stability.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our logistics platform
- Process and manage transport orders
- Enable real-time vehicle tracking and route optimization
- Verify user identity and company credentials
- Send notifications about order updates and important announcements
- Improve our application and user experience
- Ensure compliance with applicable laws and regulations
3. Information Sharing
We may share your information with:
- Other Users: Order-related details are shared between vendors, transporters, and drivers involved in the same transport order.
- Service Providers: Third-party services used for SMS verification, GPS tracking, push notifications, and analytics.
- Legal Requirements: When required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures to protect your information, including encrypted data storage via Firebase, secure API communications, and access control mechanisms. However, no method of electronic transmission or storage is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Order records and documents may be retained for compliance purposes as required by applicable laws.
6. Your Rights
You have the right to:
- Access your personal information stored with us
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of non-essential communications
7. Third-Party Services
Our app integrates with third-party services including Firebase (Google), OneSignal, Google Maps, and vehicle GPS providers. These services have their own privacy policies governing the use of your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: